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Customer Service

REGISTERING

Do I have to register to purchase?
If you are a first time shopper with SkooseDesign.com, you will need to create an account when you check out, which will enable you to track the status of your orders, view order history and make future checkouts easier. By registering, you are creating an account that only you may access by using your email address and a password that you have created. If you signed up on our email list, this does not mean you are registered.

How do I register?
Click on the "CREATE ACCOUNT' link and follow the instructions. Or, once you have completed the checkout process when you purchase items, you have the option to create an account which will enable you to track the status of your orders, view order history and make future checkouts easier.

What if I forget my password?
Ooops... forgot your password?! Don't worry!  Click on the "LOG IN" link and click on the "Forgot your password" link, then you get the option to get your passworf sent to your email you registered with.

How do I change my password?
Click "My Account" & sign in. Once you sign-in to your account, you may change your password by clicking on "My Account Info". Then, go to Password. Enter your old password, new password & verify new password. Click on "Save Password" to submit. Your new password will now be saved to your profile.

How do I make changes to my account profile?
Log in to your account. There you may change any information on your account profile by clicking on "My Account". Make the necessary changes to your account, (i.e. email address, password, shipping information, billing information, etc.).Click on "Submit". The changes you have made will be saved to your profile.

How do I sign up for the email list?
You can sign up to receive emails from SkooseDesign.com to find out about sales, special offers, new arrivals and other information.

How do I remove my name from the email list?
You can be removed from the e-mail list by sending us an e-mail to srcalton @yahoo.com or click on the unsubscribe link from the newsletter.

SHOPPING

How do I place an order?
You may place an order online at www.skoosedesign.com
Via e-mail srcalton @yahoo.com

Item Availability
We make every effort to keep sufficient stock of the items listed on our site. However, adding items to your shopping bag does not guarantee availability and occasionally we sell out of certain products. Upon finalizing you're shopping & proceeding to checkout, we will send you an e-mail confirming your order & the availability of the product/s ordered. If an item that you ordered is out of stock, we will notify you via and additional e-mail. We will inform you of the estimated arrival time of the shipment of the new stock. If an item that you ordered is sold out, we will notify you via e-mail as well.

How do I redeem my discount coupon code or gift voucher?
When you get to the Order page of the checkout process, enter your voucher code in the Redeem voucher box and click "apply now" and your discount will be applied to your merchandise total. Only one coupon code can be redeemed per order. Coupon codes can not be used on final sale items.

How do I remove an item from my cart?
When viewing your "shopping cart", you will see a trash can icon next to each item. click on the icon for whichever item you want out of your cart. You will see your cart displayed again, without that item. Make sure to review your shopping cart before confirming your order.

How can I track my order?
You will receive an order confirmation once your order has been successfully processed. An e-mail with the tracking number information will be sent once your order has been shipped. We are not responsible for any packages once they have left our facility and any claims for missing packages must be filed with the shipping carrier.

You may also check the status of your order at anytime by clogging in to your account using your email address and password. Then click on "My Order History" to view your order history and recent orders that you have placed. This page will show you the order numbers, order dates & status.

How can I modify or cancel my order?
We will ship your order as soon as possible. If you need to modify or cancel your order, please contact us immediately and we will try our best to help you. Once an order has been processed & packaged for shipment, we are unable to make any modifications to the order including cancellations.

What is a backordered item?
A backordered item is an item that is not in stock upon placement of your order. It means that we have contacted the designer for re-ordering and is just waiting for its arrival. We will advise you via e-mail once the item arrives or if the item will be no longer available. You will not be charged until we ship out the item.

What is Advance Sale or Pre-order?
Occasionally, we offer our customers the opportunity to pre-order next season's items even before they hit the market. Expected shipment time will be indicated on the Product Detail page. (For example: "Pre-order now! Will ship in 2 weeks.

What is your Privacy Policy?
Please click here to read our company's Privacy Policy.

Is it safe to order online?
SkooseDesign.com is committed to protecting our client's personal information. We use strict security measures in order to protect the loss, misuse and alteration of our client's information.

Will you call me to verify my order?
SkooseDesign.com will e-mail you to confirm that we have received your order and that it is being processed. If during the processing of your order, we find something suspicious or out of ordinary, we will call you to verify your information. Identity theft and credit card fraud are both rampant on the internet. SkooseDesign.com takes these issues very seriously for the security and protection of our clients. Please be advised that this may delay the processing and shipment of your order.

PAYMENT

What form of payments do you accept?
SkooseDesign.com accepts Cash on Delivery (COD) only at this time.

 

SHIPPING

When is my order processed?
Orders placed will begin processing that day and will ship within 2 business days based on availability. We do not process orders on Saturdays, Sundays or Holidays. SkooseDesign.com will contact you via email if there are any shipping delays or if the product you ordered is not currently in stock, sold out.

Do you ship my order (U.S. and Canada)?
You can read more about our shipping policies here.

Do you ship internationally?
Yes! You can shop online and have us ship your order to anywhere in the world! Please note that shipping charges estimated online may be different due to location. We will contact you with the exact shipping rate.

RETURNS AND EXCHANGES

What is your return/exchange policy?
Something didn't fit quite right? Let us help you find a Skoose product that will work for you and exchange for a different size and/or fabric before you decide to return it!

All products that leave our facility are carefully inspected & strictly checked for defects and damages prior to shipment to ensure you receive high quality merchandise. We want you to be satisfied with your purchase. If you are unsatisfied for any reason and need to return or exchange a purchase, please read our return/exchange policies below.

Exchanges or returns are accepted only on merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED AND WITHOUT ANY STAINS, ANIMAL HAIR, ETC. in their original packaging and with ALL ORIGINAL PACKAGING, 21 days from the date of purchase.

You MUST have an RA (return authorization) number in order to exchange/return any item. See below instructions on how to get an RA number. If you send back any item without an RA number clearly written on the outside of the box the package will be refused and returned to sender.

Sale items, items purchased from a retailer, clearance items, special orders, custom and seasonal items can not be exchanged nor returned & are all final sales. All sale items are Final sales.

Returned packages must be shipped back to us Prepaid. We do not accept COD's or third party billing for returned merchandise. And all returned slings are charged a $5 re-stock fee.

SkooseDesign.com reserves the right to deny any credit or exchange, if, upon receipt, the returned merchandise does not meet our company's return policies. In such cases, the item will be returned to the purchaser at the purchaser's cost.

Note: When trying on your Skoose product, please ensure that you are not wearing perfume or deodorant which may leave a scent, stain or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

Shipping charges and gift wrapping costs are non-refundable.

Exchange and return policies are subject to change without notice.

Can I return sale items?
All sale items are Final. Therefore, these are not returnable or exchangeable.

How do I make a return/exchange?

E-mail us at srcalton @yahoo.com.

Include your name, item(s) you want to exchange (or return), and original order number. If it was a gift include the full name of the gift giver.

If your item is eligible for an exchange, we will email you processing number that MUST be written on the outside of the returned shipment package and on the exchange form.

Upon receipt, inspection & approval of your returned merchandise, we will process your exchange. If you are returning an item we will credit back your account. If you are exchanging we mail your exchange.

If any item received has visible signs of use, wash, etc. or is not within our return policy we will either return the item back to sender or issue a gift certificate based on assessed value of item.

All refunds will be made in the method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if applicable, will be refunded. Shipping charges are not refundable.

All returns are subject to a $5 re-stock fee (returns ONLY, not exchanges)

For your protection, we recommend that you mail the return package to us via a traceable service (i.e., UPS or FedEx) & insure the package in the event of loss or damage. Purchaser is responsible for all shipping & handling costs associated with returning merchandise. If you send a return COD, it will not be accepted. SkooseDesign.com is not responsible for returned packages lost, stolen or damaged in transit.

Please allow 2 weeks for processing.

When will my credit card be refunded?
Please allow 1 billing cycle from the time returned package is received by SkooseDesign.com for it to show on your card. We will do our best to process your refund within 1-2 weeks of receipt of returned merchandise. However, please note that your banking institution may take up to another 2 weeks to process and post this transaction to your account once they have received the information from SkooseDesign.com Shipping charges are non-refundable. You will be notified via email when your return has been processed.

I received a gift purchased from you and would like to exchange it.
If you received a gift purchased from SkooseDesign.com and would like to exchange it for another size, color or different merchandise, please send an e-mail to srcalton @yahoo.com along with the purchaser's name and we will be happy to process your exchange. Please read our return/exchange policy above. All rules apply.

Gifts may be exchanged for an item of the same value or of greater value provided you pay any cost difference as well as any additional shipping, handling charges and taxes. Gifts cannot be returned for a refund.

CONTACT

By Email:
srcalton @yahoo.com

Other comments/suggestions:
We appreciate and welcome your comments and suggestions. Let us know of anything we can do to improve your shopping experience at SkooseDesign.com We would love to hear from you. Please send us an email to srcalton @yahoo.com

Press and Pubic Relations:
If you are a member of the press and would like information about SkooseDesign.com or would like to feature us in an upcoming article, please send us an e-mail to srcalton @yahoo.com

Thank your for shopping with Skoose.